The Collect Digits activity prompts the caller for DTMF input such as an account number, and its prompt can use audio files, text-to-speech or both.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Collect Digits activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Activities in Voice > Collect Digits (description)
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-collect-digits-purpose. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-collect-digits-purpose
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-collect-digits-purpose,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-collect-digits-purpose},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-collect-digits-purpose},
note = {Source note wxcc-ivr-menu-setup-collect-digits-purpose, checked 2026-10-02}
}