Cisco's Webex Calling configuration checklist for Webex Contact Center says to confirm under Contact Center > Settings > Service Details that the voice media platform is Real Time Media Service and telephony is Webex Calling.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- tenant voice platform
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Webex Calling Configuration Checklist > Service Details
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting inbound calls that fail to reach Webex Contact Center: source note wxcc-inbound-call-failures-service-details. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-inbound-call-failures-service-details
BibTeX
@misc{warmtransfer-claim-wxcc-inbound-call-failures-service-details,
title = {Troubleshooting inbound calls that fail to reach Webex Contact Center: source note wxcc-inbound-call-failures-service-details},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-inbound-call-failures-service-details},
note = {Source note wxcc-inbound-call-failures-service-details, checked 2026-09-30}
}