Introducing a second upstream PSTN carrier that forwards calls to an intermediary carrier before Webex Contact Center is not a supported configuration for Cloud Connected PSTN, Local Gateway or Webex Contact Center PSTN.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- carrier routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · PSTN Call Forwarding Scenarios and Best Practices
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting inbound calls that fail to reach Webex Contact Center: source note wxcc-inbound-call-failures-second-carrier. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-inbound-call-failures-second-carrier
BibTeX
@misc{warmtransfer-claim-wxcc-inbound-call-failures-second-carrier,
title = {Troubleshooting inbound calls that fail to reach Webex Contact Center: source note wxcc-inbound-call-failures-second-carrier},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-inbound-call-failures-second-carrier},
note = {Source note wxcc-inbound-call-failures-second-carrier, checked 2026-09-30}
}