The Webex Calling based voice channel setup article states that an inbound entry point requires a Webex Calling location and a PSTN region, and can be populated with a PSTN number, an extension number, or both.
disputed · Checked 2026-09-30
You must select both a location and a region. However, you can populate the PSTN number, Extension number, or both.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- entry point number mapping
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of article update 2026-06-25; Webex Calling telephony (RTMS) tenants
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configuration of Inbound Entry Points to Webex Contact Center
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting inbound calls that fail to reach Webex Contact Center: source note wxcc-inbound-call-failures-ep-extension-mapping. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-inbound-call-failures-ep-extension-mapping
BibTeX
@misc{warmtransfer-claim-wxcc-inbound-call-failures-ep-extension-mapping,
title = {Troubleshooting inbound calls that fail to reach Webex Contact Center: source note wxcc-inbound-call-failures-ep-extension-mapping},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-inbound-call-failures-ep-extension-mapping},
note = {Source note wxcc-inbound-call-failures-ep-extension-mapping, checked 2026-09-30}
}