The Set up a channel article states that Webex Contact Center supports mapping only PSTN numbers in globalized +E.164 format to entry points and that extensions are not supported for this mapping.
disputed · Checked 2026-09-30
Webex Contact Center supports mapping only PSTN numbers in the globalized +E.164 format to entry points.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- entry point number mapping
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of article update 2025-07-31
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up a channel > inbound telephony entry point > Support Number step
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting inbound calls that fail to reach Webex Contact Center: source note wxcc-inbound-call-failures-ep-e164-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-inbound-call-failures-ep-e164-only
BibTeX
@misc{warmtransfer-claim-wxcc-inbound-call-failures-ep-e164-only,
title = {Troubleshooting inbound calls that fail to reach Webex Contact Center: source note wxcc-inbound-call-failures-ep-e164-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-inbound-call-failures-ep-e164-only},
note = {Source note wxcc-inbound-call-failures-ep-e164-only, checked 2026-09-30}
}