Source note · Calling an external API from a Webex Contact Center flow

An open request that carries a hand-built Basic Authorization header stores a reversible credential inside the flow definition rather than in a Control Hub connector, so anyone who can edit or export the flow can recover it.

inferred · Checked 2026-09-30

Vendor: Cisco
Product: Webex Contact Center
Subsystem: Flow Designer HTTP Request activity
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Status: inferred
Checked: 2026-09-30

Sources

Configure HTTP Request on Call Flows with Authorization Type as Basic on WebEx Contact Center — Cisco · tier 2 current vendor documentation · Configure, method without connector (header value is plain Base64)

Cite this note

APA

WarmTransfer. (2026, September 30). Calling an external API from a Webex Contact Center flow: source note wxcc-http-request-setup-open-credential-exposure. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-http-request-setup-open-credential-exposure

BibTeX

@misc{warmtransfer-claim-wxcc-http-request-setup-open-credential-exposure,
  title  = {Calling an external API from a Webex Contact Center flow: source note wxcc-http-request-setup-open-credential-exposure},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-http-request-setup-open-credential-exposure},
  note   = {Source note wxcc-http-request-setup-open-credential-exposure, checked 2026-09-30}
}

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