Source note · Calling an external API from a Webex Contact Center flow

Without a connector, turn off Use Authenticated Endpoint, enter the complete request URL, and add an Authorization header whose value is Basic followed by the Base64 encoding of username:password.

Checked 2026-09-30

Vendor: Cisco
Product: Webex Contact Center
Subsystem: Flow Designer HTTP Request activity
Deployment: multi-tenant
Region: not restricted
Release range: published 2022; confirm against current UI
Checked: 2026-09-30

Sources

Configure HTTP Request on Call Flows with Authorization Type as Basic on WebEx Contact Center — Cisco · tier 2 current vendor documentation · Configure, method without connector

Cite this note

APA

WarmTransfer. (2026, September 30). Calling an external API from a Webex Contact Center flow: source note wxcc-http-request-setup-open-basic-header. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-http-request-setup-open-basic-header

BibTeX

@misc{warmtransfer-claim-wxcc-http-request-setup-open-basic-header,
  title  = {Calling an external API from a Webex Contact Center flow: source note wxcc-http-request-setup-open-basic-header},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-http-request-setup-open-basic-header},
  note   = {Source note wxcc-http-request-setup-open-basic-header, checked 2026-09-30}
}

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