Source note · Building a first Webex Contact Center flow
Skill relaxation replaces a contact's original skill requirements with a modified set after configured time intervals in queue.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand Routing and Queueing; Skill relaxation
Cite this note
APA
WarmTransfer. (2026, September 25). Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-skill-relaxation. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-skill-relaxation
BibTeX
@misc{warmtransfer-claim-wxcc-first-flow-setup-skill-relaxation,
title = {Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-skill-relaxation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-skill-relaxation},
note = {Source note wxcc-first-flow-setup-skill-relaxation, checked 2026-09-25}
}