Source note · Building a first Webex Contact Center flow
For a skill-based queue, skill requirements are either assigned to the queue once, so only agents meeting them can take its contacts, or assigned in flows, so each flow that uses the queue sets its own requirements.
Checked 2026-09-25
Configure skill requirements each time this queue is used in a different flow.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create queues and configure routing patterns — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create queues and configure routing patterns; Assign skills to queues / Assign skills in flows
Cite this note
APA
WarmTransfer. (2026, September 25). Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-queue-skills-where. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-queue-skills-where
BibTeX
@misc{warmtransfer-claim-wxcc-first-flow-setup-queue-skills-where,
title = {Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-queue-skills-where},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-queue-skills-where},
note = {Source note wxcc-first-flow-setup-queue-skills-where, checked 2026-09-25}
}