Source note · Building a first Webex Contact Center flow
Each additional call distribution group has a time in seconds after which the queue moves on to that group when agents in the earlier group are not available.
Checked 2026-09-25
Enter a value in seconds to set the switch time to move to the next group in case of non-availability of agents.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create queues and configure routing patterns — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create queues and configure routing patterns; Call distribution, group time setting
Cite this note
APA
WarmTransfer. (2026, September 25). Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-queue-cdg-switch. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-queue-cdg-switch
BibTeX
@misc{warmtransfer-claim-wxcc-first-flow-setup-queue-cdg-switch,
title = {Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-queue-cdg-switch},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-queue-cdg-switch},
note = {Source note wxcc-first-flow-setup-queue-cdg-switch, checked 2026-09-25}
}