Source note · Building a first Webex Contact Center flow
When the queue selected in Queue Contact uses skill-based routing, extra sections appear in the activity to configure skill requirements and skill relaxation.
Checked 2026-09-25
If the selected queue uses Skill-based Routing, another sections display to configure skill requirements and skill relaxation.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Build and manage flows with Flow Designer; Queue Contact activity, skill requirements
Cite this note
APA
WarmTransfer. (2026, September 25). Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-flow-skill-sections. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-flow-skill-sections
BibTeX
@misc{warmtransfer-claim-wxcc-first-flow-setup-flow-skill-sections,
title = {Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-flow-skill-sections},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-flow-skill-sections},
note = {Source note wxcc-first-flow-setup-flow-skill-sections, checked 2026-09-25}
}