Source note · Building a first Webex Contact Center flow
The channel article recommends using business hours inside the flow, with a configured Business Hours activity, rather than relying on the entry point alone for schedule-based routing.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up a channel; Routing Flow / business hours note
Cite this note
APA
WarmTransfer. (2026, September 25). Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-channel-bh-recommend. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-channel-bh-recommend
BibTeX
@misc{warmtransfer-claim-wxcc-first-flow-setup-channel-bh-recommend,
title = {Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-channel-bh-recommend},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-channel-bh-recommend},
note = {Source note wxcc-first-flow-setup-channel-bh-recommend, checked 2026-09-25}
}