Source note · Setting up Webex Contact Center entry points and queues
Contacts of any channel are routed to an agent only when the agent's state is Available; agents start in an idle state.
Checked 2026-09-30
Only when your state is set to available will any communication such as voice call, chat, email, social messaging conversation, or campaign be routed to you.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set Availability
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-state-available. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-state-available
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-state-available,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-state-available},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-state-available},
note = {Source note wxcc-entry-point-queue-setup-state-available, checked 2026-09-30}
}