Source note · Setting up Webex Contact Center entry points and queues
A skill profile is a set of skills with assigned values, applied to an agent-based team or an individual agent, and its proficiency values determine which agents match skill-based queue criteria.
Checked 2026-09-30
A skill profile is a set of skills, each with an assigned value, that you assign to an agent-based team or to an individual agent.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and manage skill profiles — Cisco Webex · tier 2 current vendor documentation · Skill profiles overview
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-skill-profile-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-skill-profile-def
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-skill-profile-def,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-skill-profile-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-skill-profile-def},
note = {Source note wxcc-entry-point-queue-setup-skill-profile-def, checked 2026-09-30}
}