Source note · Setting up Webex Contact Center entry points and queues
When a contact is queued and no agent is available, the contact is parked in the queue and waits.
Checked 2026-09-30
the contact gets parked in the queue and waits
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Contact routing flow section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-rq-parked. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-rq-parked
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-rq-parked,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-rq-parked},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-rq-parked},
note = {Source note wxcc-entry-point-queue-setup-rq-parked, checked 2026-09-30}
}