Source note · Setting up Webex Contact Center entry points and queues
An inbound queue is where a customer contact waits before being assigned to an agent, while an outdial queue is a holding place for outbound customer contacts.
Checked 2026-09-30
where the customer contact waits before the system assigns the customer to an agent
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Queue type field
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-q-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-q-types
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-q-types,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-q-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-q-types},
note = {Source note wxcc-entry-point-queue-setup-q-types, checked 2026-09-30}
}