Source note · Setting up Webex Contact Center entry points and queues
A team-based queue uses Longest available as its default pattern and organises teams into distribution groups with priorities, using an Add group after value in seconds to move to the next group.
Checked 2026-09-30
Enter a value in seconds to set the switch time to move to the next group
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Contact routing settings, team-based
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-q-team-cdg. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-q-team-cdg
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-q-team-cdg,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-q-team-cdg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-q-team-cdg},
note = {Source note wxcc-entry-point-queue-setup-q-team-cdg, checked 2026-09-30}
}