Source note · Setting up Webex Contact Center entry points and queues
A skill-based queue routes either to the Longest available agent or to the Best available agent, the one with the highest proficiency in the required skill.
Checked 2026-09-30
agent with the highest proficiency in the required skill
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Contact routing settings, skill-based
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-q-skill-patterns. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-q-skill-patterns
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-q-skill-patterns,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-q-skill-patterns},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-q-skill-patterns},
note = {Source note wxcc-entry-point-queue-setup-q-skill-patterns, checked 2026-09-30}
}