Source note · Setting up Webex Contact Center entry points and queues
An agent-based queue sends contacts to the next available agent in a preconfigured order, with Circular as its default pattern.
Checked 2026-09-30
send contacts to the next available agent in the preconfigured order
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Contact routing settings, agent-based
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-q-agent-based. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-q-agent-based
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-q-agent-based,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-q-agent-based},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-q-agent-based},
note = {Source note wxcc-entry-point-queue-setup-q-agent-based, checked 2026-09-30}
}