Source note · Setting up Webex Contact Center entry points and queues
For an outdial entry point, a flow is preferred over a routing strategy when advanced features are needed, and an Override Flow Settings toggle lets flow variable defaults be customised at channel level.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Outdial Entry Point settings, Routing flow and Override Flow Settings
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-outdial-ep-flow-pref. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-outdial-ep-flow-pref
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-outdial-ep-flow-pref,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-outdial-ep-flow-pref},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-outdial-ep-flow-pref},
note = {Source note wxcc-entry-point-queue-setup-outdial-ep-flow-pref, checked 2026-09-30}
}