Source note · Setting up Webex Contact Center entry points and queues
In the Queue Contact activity, Variable Queue selects the queue from a String flow variable, and a Fallback Queue receives the contact if the variable returns an invalid queue ID.
Checked 2026-09-30
In case the Queue Variable returns an invalid Queue ID, the contacts are queued to the selected Fallback Queue.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue Contact activity, Variable Queue and Fallback Queue
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-fd-variable-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-fd-variable-queue
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-fd-variable-queue,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-fd-variable-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-fd-variable-queue},
note = {Source note wxcc-entry-point-queue-setup-fd-variable-queue, checked 2026-09-30}
}