Source note · Setting up Webex Contact Center entry points and queues
When the selected queue is skill-based, the Queue Contact activity lets the flow add one or more skill requirements to the contact.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue Contact activity, Skill requirements
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-fd-skill-req. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-fd-skill-req
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-fd-skill-req,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-fd-skill-req},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-fd-skill-req},
note = {Source note wxcc-entry-point-queue-setup-fd-skill-req, checked 2026-09-30}
}