Source note · Setting up Webex Contact Center entry points and queues
Cisco recommends using the Business Hours activity in the routing flow for working-hours logic on an inbound telephony entry point.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Entry Point Settings, Routing flow
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-ep-business-hours. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-ep-business-hours
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-ep-business-hours,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-ep-business-hours},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-ep-business-hours},
note = {Source note wxcc-entry-point-queue-setup-ep-business-hours, checked 2026-09-30}
}