For CIF 2.0 Cisco requires two generic session templates anchored on ApplicationTab: Webex with unique name wxcc_defaultsession, and Webex Call Session with unique name exactly wxcc_callsession and communication panel mode Docked.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center CRM Connector for Microsoft Dynamics 365
- Subsystem
- session templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version2-New) — Cisco · tier 2 current vendor documentation · Set Up Application tab and Session templates
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-v2-session-templates. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-v2-session-templates
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-v2-session-templates,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-v2-session-templates},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-v2-session-templates},
note = {Source note wxcc-dynamics-365-setup-v2-session-templates, checked 2026-09-30}
}