For CIF 2.0, Cisco directs the administrator to Workspaces then Agent experience profiles, to create a profile named Webex Contact Center with unique name wxcc_appprofile, then edit its channel providers to create the Webex channel provider and edit users to add agents.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center CRM Connector for Microsoft Dynamics 365
- Subsystem
- channel provider
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version2-New) — Cisco · tier 2 current vendor documentation · Set Up the Webex Contact Center Connector for Microsoft Dynamics 365
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-v2-profile-and-provider. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-v2-profile-and-provider
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-v2-profile-and-provider,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-v2-profile-and-provider},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-v2-profile-and-provider},
note = {Source note wxcc-dynamics-365-setup-v2-profile-and-provider, checked 2026-09-30}
}