The Version 2 connector searches Dynamics using custom parameters lookupVariable (the CAD variable used to identify the caller, default ani), lookupFields (comma-separated fields to search) and customerTable (the record type to search, default contact).
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center CRM Connector for Microsoft Dynamics 365
- Subsystem
- screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version2-New) — Cisco · tier 2 current vendor documentation · List of variables
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-v2-lookup-params. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-v2-lookup-params
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-v2-lookup-params,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-v2-lookup-params},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-v2-lookup-params},
note = {Source note wxcc-dynamics-365-setup-v2-lookup-params, checked 2026-09-30}
}