In CIF 2.0, telephony channel providers have no Unified Interface app or role grids; access is granted by assigning the agent experience profile that contains the provider to users.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework 2.0
- Subsystem
- agent access
- Deployment
- saas
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- FAQ about Dynamics 365 Channel Integration Framework — Microsoft · tier 2 current vendor documentation · How do I select roles for the voice channel provider record?
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-ms-v2-access-by-profile. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-ms-v2-access-by-profile
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-ms-v2-access-by-profile,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-ms-v2-access-by-profile},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-ms-v2-access-by-profile},
note = {Source note wxcc-dynamics-365-setup-ms-v2-access-by-profile, checked 2026-09-30}
}