If no role is selected on a CIF 1.0 channel provider, only System Administrators and Customizers can access it, and those two roles always have access whatever roles are selected.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework 1.0
- Subsystem
- agent access
- Deployment
- saas
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- FAQ about Dynamics 365 Channel Integration Framework — Microsoft · tier 2 current vendor documentation · What happens when you select a role from under Select roles for the Channel?
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-ms-v1-no-role-admins. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-ms-v1-no-role-admins
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-ms-v1-no-role-admins,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-ms-v1-no-role-admins},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-ms-v1-no-role-admins},
note = {Source note wxcc-dynamics-365-setup-ms-v1-no-role-admins, checked 2026-09-30}
}