Because the Version 2 article uses the same channel provider specifications for CIF version 1, the same custom parameters for search and screen pop probably apply on single-session apps, but the article does not state this separately.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center CRM Connector for Microsoft Dynamics 365
- Subsystem
- screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version2-New) — Cisco · tier 2 current vendor documentation · Configure Channel Provider (Channel integration framework version v1 configurations); Channel Integration Framework customizations
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-custom-params-shared-v1. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-custom-params-shared-v1
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-custom-params-shared-v1,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-custom-params-shared-v1},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-custom-params-shared-v1},
note = {Source note wxcc-dynamics-365-setup-custom-params-shared-v1, checked 2026-09-30}
}