For the Virtual Agent V2 activity, the system-defined DTMF inter-digit timeout is 3 seconds, after which the virtual agent moves on in the conversation.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Virtual Agent V2
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section listing default system-level DTMF settings
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-vav2-interdigit-3s. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-vav2-interdigit-3s
BibTeX
@misc{warmtransfer-claim-wxcc-dtmf-troubleshooting-vav2-interdigit-3s,
title = {Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-vav2-interdigit-3s},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-vav2-interdigit-3s},
note = {Source note wxcc-dtmf-troubleshooting-vav2-interdigit-3s, checked 2026-10-02}
}