Cisco states that the Virtual Agent V2 DTMF settings are defined internally, do not appear in the user interface and cannot be changed, and that they apply to Dialogflow CX, Dialogflow ES and BYOVA.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Virtual Agent V2
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section listing default system-level DTMF settings, introductory sentence
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-vav2-fixed-defaults. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-vav2-fixed-defaults
BibTeX
@misc{warmtransfer-claim-wxcc-dtmf-troubleshooting-vav2-fixed-defaults,
title = {Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-vav2-fixed-defaults},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-vav2-fixed-defaults},
note = {Source note wxcc-dtmf-troubleshooting-vav2-fixed-defaults, checked 2026-10-02}
}