A Menu or Collect Digits activity that always takes its no-input path on a BYO PSTN entry point, even though callers press keys, matches carrier digits not arriving as RFC2833 telephone-events, and the SDP and RTP should be checked first.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow DTMF collection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'PSTN Media and Signaling Requirements for Webex Contact Center', DTMF row
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-noinput-from-oob. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-noinput-from-oob
BibTeX
@misc{warmtransfer-claim-wxcc-dtmf-troubleshooting-noinput-from-oob,
title = {Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-noinput-from-oob},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-noinput-from-oob},
note = {Source note wxcc-dtmf-troubleshooting-noinput-from-oob, checked 2026-10-02}
}