Doubled digits in a Webex Contact Center flow are consistent with one key press reaching the media edge twice, for example as an RFC 2833 event plus leaked audible tone or a relayed out-of-band copy, rather than with a flow setting.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow DTMF collection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Cisco Unified Border Element Configuration Guide - Cisco IOS XE 17.6 Onwards - DTMF Relay — Cisco Systems · tier 2 current vendor documentation · chapter 'DTMF Relay', digit-drop note; read with RFC 4733 Section 2.5.2.2
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-doubled-digit-cause. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-doubled-digit-cause
BibTeX
@misc{warmtransfer-claim-wxcc-dtmf-troubleshooting-doubled-digit-cause,
title = {Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-doubled-digit-cause},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-doubled-digit-cause},
note = {Source note wxcc-dtmf-troubleshooting-doubled-digit-cause, checked 2026-10-02}
}