Source note · Troubleshooting DTMF digits not detected in Webex Contact Center flows

In Dialogflow CX, if the pause between DTMF digits exceeds the interdigit timeout duration, Dialogflow aborts DTMF processing for that sequence.

Checked 2026-10-02

If this pause duration is greater than the interdigit timeout duration, Dialogflow aborts DTMF processing for the sequence.

Vendor: Google
Product: Dialogflow CX
Subsystem: DTMF
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-10-02
Checked: 2026-10-02

Sources

DTMF for telephony integrations — Google Cloud · tier 2 current vendor documentation · section on DTMF settings, interdigit timeout duration

Cite this note

APA

WarmTransfer. (2026, October 2). Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-dfcx-interdigit-abort. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-dfcx-interdigit-abort

BibTeX

@misc{warmtransfer-claim-wxcc-dtmf-troubleshooting-dfcx-interdigit-abort,
  title  = {Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-dfcx-interdigit-abort},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-dfcx-interdigit-abort},
  note   = {Source note wxcc-dtmf-troubleshooting-dfcx-interdigit-abort, checked 2026-10-02}
}

Read in context