Source note · Troubleshooting DTMF digits not detected in Webex Contact Center flows

In Dialogflow CX, the finish digit (typically #) ends DTMF input immediately and is not included in the converted input.

Checked 2026-10-02

Vendor: Google
Product: Dialogflow CX
Subsystem: DTMF
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-10-02
Checked: 2026-10-02

Sources

DTMF for telephony integrations — Google Cloud · tier 2 current vendor documentation · section on DTMF settings, finish digit

Cite this note

APA

WarmTransfer. (2026, October 2). Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-dfcx-finish-digit. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-dfcx-finish-digit

BibTeX

@misc{warmtransfer-claim-wxcc-dtmf-troubleshooting-dfcx-finish-digit,
  title  = {Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-dfcx-finish-digit},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-dfcx-finish-digit},
  note   = {Source note wxcc-dtmf-troubleshooting-dfcx-finish-digit, checked 2026-10-02}
}

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