Source note · Troubleshooting DTMF digits not detected in Webex Contact Center flows

Dialogflow CX DTMF can be enabled at agent level (Agent settings, Speech and IVR), at flow or page level, and at parameter level.

Checked 2026-10-02

Vendor: Google
Product: Dialogflow CX
Subsystem: DTMF
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-10-02
Checked: 2026-10-02

Sources

DTMF for telephony integrations — Google Cloud · tier 2 current vendor documentation · section on enabling DTMF

Cite this note

APA

WarmTransfer. (2026, October 2). Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-dfcx-enable-levels. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-dfcx-enable-levels

BibTeX

@misc{warmtransfer-claim-wxcc-dtmf-troubleshooting-dfcx-enable-levels,
  title  = {Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-dfcx-enable-levels},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-dfcx-enable-levels},
  note   = {Source note wxcc-dtmf-troubleshooting-dfcx-enable-levels, checked 2026-10-02}
}

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