If an endpoint supports none of the DTMF relay mechanisms configured on CUBE, an MTP or transcoder is required.
Checked 2026-10-02
If an endpoint does not support any of the DTMF relay mechanism configured on CUBE, an MTP or transcoder is required.
- Vendor
- Cisco
- Product
- Cisco Unified Border Element
- Subsystem
- DTMF relay
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Cisco IOS XE 17.6 onwards
- Checked
- 2026-10-02
Sources
- Cisco Unified Border Element Configuration Guide - Cisco IOS XE 17.6 Onwards - DTMF Relay — Cisco Systems · tier 2 current vendor documentation · chapter 'DTMF Relay', interworking section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-cube-mtp-needed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-cube-mtp-needed
BibTeX
@misc{warmtransfer-claim-wxcc-dtmf-troubleshooting-cube-mtp-needed,
title = {Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-cube-mtp-needed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-cube-mtp-needed},
note = {Source note wxcc-dtmf-troubleshooting-cube-mtp-needed, checked 2026-10-02}
}