Cisco's setup article points administrators to the Webex Engage Customer Care console for dashboards and conversation transcripts used to verify digital channel operation and monitor agents.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Engage
- Subsystem
- testing and monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Testing and monitoring section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-testing-engage-console. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-testing-engage-console
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-testing-engage-console,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-testing-engage-console},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-testing-engage-console},
note = {Source note wxcc-digital-channels-setup-testing-engage-console, checked 2026-09-30}
}