Skills-based queues offer 2 agent selection patterns: Longest available, choosing the agent idle longest, and Best available, choosing the agent with the highest proficiency in the required skills.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create queues and configure routing patterns — Cisco (Webex Help Center) · tier 2 current vendor documentation · Routing type, skills-based routing options
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-queue-sbr-patterns. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-queue-sbr-patterns
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-queue-sbr-patterns,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-queue-sbr-patterns},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-queue-sbr-patterns},
note = {Source note wxcc-digital-channels-setup-queue-sbr-patterns, checked 2026-09-30}
}