Multimedia profiles can be assigned to a site, a team or an individual agent, and the agent-level profile takes precedence over the team profile, which takes precedence over the site profile.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Multimedia profiles (Webex Contact Center) — Cisco · tier 2 current vendor documentation · Assign multimedia profiles section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-mmp-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-mmp-precedence
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-mmp-precedence,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-mmp-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-mmp-precedence},
note = {Source note wxcc-digital-channels-setup-mmp-precedence, checked 2026-09-30}
}