While handling a non-voice contact an agent can make a manual outdial call from Agent Desktop as long as the agent has a voice channel available in the multimedia profile.
Checked 2026-09-30
When handling a non-voice contact, agents can make a manual outdial call from Agent Desktop, as long as they have a voice channel available.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Multimedia profiles (Webex Contact Center) — Cisco · tier 2 current vendor documentation · Blended profile notes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-mmp-outdial-during-digital. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-mmp-outdial-during-digital
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-mmp-outdial-during-digital,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-mmp-outdial-during-digital},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-mmp-outdial-during-digital},
note = {Source note wxcc-digital-channels-setup-mmp-outdial-during-digital, checked 2026-09-30}
}