Cisco states that the entry point Service Level Threshold field has no functional impact on the system's calculations and a placeholder value may be entered.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- entry points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel in Webex Contact Center — Cisco · tier 2 current vendor documentation · Service Level Threshold field description
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-ep-slt-no-effect. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-ep-slt-no-effect
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-ep-slt-no-effect,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-ep-slt-no-effect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-ep-slt-no-effect},
note = {Source note wxcc-digital-channels-setup-ep-slt-no-effect, checked 2026-09-30}
}