A Webex Contact Center entry point of channel type Chat, Email or Social has an Asset Name field for choosing the asset configured in Webex Connect, and a Social entry point also has a Social Channel Type of Facebook Messenger, SMS, WhatsApp or Apple Business Chat.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- entry points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel in Webex Contact Center — Cisco · tier 2 current vendor documentation · Asset Name and Social Channel Type field descriptions
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-ep-asset-name-field. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-ep-asset-name-field
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-ep-asset-name-field,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-ep-asset-name-field},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-ep-asset-name-field},
note = {Source note wxcc-digital-channels-setup-ep-asset-name-field, checked 2026-09-30}
}