Cisco's digital channel setup article orders the Webex Contact Center entity work as multimedia profiles, then sites tagged with those profiles, then teams, then users assigned to teams and multimedia profiles, then RONA timeouts in Control Hub.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- digital channels setup sequence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create entities in Management Portal section, ordered list
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-entity-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-entity-order
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-entity-order,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-entity-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-entity-order},
note = {Source note wxcc-digital-channels-setup-entity-order, checked 2026-09-30}
}