Templates for digital channels are created in Webex Engage and determine how each channel appears in Agent Desktop and which attachment types are permitted.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Engage
- Subsystem
- channel templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure a chat template for Webex Contact Center — Cisco · tier 2 current vendor documentation · Opening section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-engage-templates. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-engage-templates
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-engage-templates,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-engage-templates},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-engage-templates},
note = {Source note wxcc-digital-channels-setup-engage-templates, checked 2026-09-30}
}