Webex Connect's WXCC overview says the integration supports 5 channels, Facebook Messenger, SMS, Live Chat, Email and WhatsApp, which disagrees with other Cisco pages that document 6 channels including Apple Messages for Business.
disputed · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- supported channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Overview - Cisco Webex Contact Center and Webex Connect integration — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Overview opening paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-channel-count-five. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-channel-count-five
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-channel-count-five,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-channel-count-five},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-channel-count-five},
note = {Source note wxcc-digital-channels-setup-channel-count-five, checked 2026-09-30}
}