The user who authorises the Webex CC nodes must have a Contact Center licence mapped to them with the Full Admin or Contact Center Admin role in Control Hub.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- node authorisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex CC Task Integration Nodes and Node Authorizations — Cisco (Webex Connect documentation) · tier 2 current vendor documentation · Node authorization prerequisites note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-auth-requires-cc-admin. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-auth-requires-cc-admin
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-auth-requires-cc-admin,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-auth-requires-cc-admin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-auth-requires-cc-admin},
note = {Source note wxcc-digital-channels-setup-auth-requires-cc-admin, checked 2026-09-30}
}