If the credentials used for a Webex CC node authorisation change, Webex Connect loses access and the authorisation has to be redone.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- node authorisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex CC Task Integration Nodes and Node Authorizations — Cisco (Webex Connect documentation) · tier 2 current vendor documentation · Note following the authorisation steps
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-auth-lost-on-cred-change. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-auth-lost-on-cred-change
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-auth-lost-on-cred-change,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-auth-lost-on-cred-change},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-auth-lost-on-cred-change},
note = {Source note wxcc-digital-channels-setup-auth-lost-on-cred-change, checked 2026-09-30}
}