If an agent does not accept a digital request within the configured timeframe, the agent's state changes to RONA.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- digital interaction handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Get started with Agent Desktop — Cisco Systems, Inc. · tier 2 current vendor documentation · Incoming requests, RONA sentence
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-agent-rona. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-agent-rona
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-agent-rona,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-agent-rona},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-agent-rona},
note = {Source note wxcc-digital-channels-setup-agent-rona, checked 2026-09-30}
}