When a chat, email or social request is routed to a queue and the agent is available, it appears in the Agent Desktop task list pane and the agent must accept it to start communicating, with an Accept All Tasks option for several at once.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- digital interaction handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Get started with Agent Desktop — Cisco Systems, Inc. · tier 2 current vendor documentation · Incoming chat, email and social requests section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-agent-accept. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-agent-accept
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-agent-accept,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-agent-accept},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-agent-accept},
note = {Source note wxcc-digital-channels-setup-agent-accept, checked 2026-09-30}
}